Politique de remboursement

At KingsFleet, we stand behind the quality of our products. We strive for excellence in every order we fulfill, but if we make a mistake with your order, we’re here to fix it. When it comes to taking care of your stuff, we’ll always go that extra nautical mile. 

Return Policy

We want you to be completely satisfied with your purchase from KingsFleet. If for any reason you need to return an item, please review our return policy below.

15-Day Return Period:

You have 15 days from the date of receiving your item to request a return.

Eligibility for Return:

To be eligible for a return, your item must meet the following conditions:

• It must be in the same condition as when you received it.
• It should be unopened, unused, and in its original packaging.
• You must provide the receipt or proof of purchase.

Initiating a Return:

To start a return, please contact us at contact@kingsfleet.ca. We will review and provide you with further instructions. Please note that returns sent without prior authorization will not be accepted.

Return Shipping:

We will provide you with instructions on how and where to send your package once your return is approved. Please follow these instructions carefully to ensure a smooth return process.

Damaged or Defective Items:

If your item is defective, damaged, or you received the wrong item, please inspect your order upon reception and contact us immediately. We will work with you to evaluate the issue and make it right.

Exceptions / Non-Returnable Items:

Certain items are not eligible for return, like sale items and gift cards. If you have any questions or concerns about the eligibility of your specific item, please reach out to us.

Exchanges:

For a faster exchange process, we recommend returning the item you have and making a separate purchase for the new item.

Refunds:

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, the refund will be processed within 10 business days to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@kingsfleet.ca.

We are here to assist you with any questions or concerns you may have regarding your return. 

Shipping Delays

Please note that unforeseen circumstances, such as: weather, natural disasters, strikes,etc. may delay shipments. If there’s a delay in shipping the customer will be notified.